To improve your viewing experience, change the Playback Quality settings. Here's how:


  1. In QuickHelp, start to play any video
  2. Click on Settings icon > Quality
  3. Choose a lower value from the menu

NOTE: The default setting is 720p (auto), which is considered HD or “HD Ready.” 720p indicates that the image resolution is 1280 pixels by 720 lines. The lower the number, the fewer number of lines are displayed during playback, which is helpful on slower networks.


QuickHelp videos will use with your newly selected quality setting until:

  1. You log out of QuickHelp
  2. You switch browsers
  3. You manually change the quality setting to a new setting