Web Portal


Web Portal

Troubleshooting the QuickHelp end-user portal

QuickHelp videos don't play or they buffer
Problem QuickHelp videos don't play, or you experience excessive buffering. Solution The main questions are: Did this just start happenin...
Fri, Feb 16, 2024 at 3:23 PM
IE11 - I have video but no sound
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:33 PM
Videos don't play in IE11 - could be an issue with your browser settings
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be able t...
Mon, Oct 17, 2022 at 2:33 PM
IE11 - Blank QuickHelp Web Portal
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:34 PM
QuickHelp Icons are not showing in IE11
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:34 PM
Skill Paths are not being marked as complete
QuickHelp allows admins to assign content via Skill Paths in a User Journeys. In addition, admins can view their end users’ progress in the Admin Porta...
Tue, Jul 28, 2020 at 11:42 AM
Event Troubleshooting
There are many benefits that come with leveraging QuickHelp Events. Events can complement QuickHelp assets (that can be assigned) Each event is l...
Wed, Dec 16, 2020 at 7:24 AM
PDFs not displaying correctly
Problem PDFs are not displaying correctly within your browser and they look like every other letter is being blocked... Solution First, it is not...
Thu, Mar 23, 2023 at 8:41 AM